Shipping policy

Your shipment is very important to us. Every effort is made to pack your purchase carefully and where possible, use recycled materials to help the environment. As a nonprofit, we rely heavily on our wonderful volunteers and a handful of store staff to fulfill your order. While every effort is made to ship your order as quickly as possible, in certain cases we ask for two to three days to prepare and pack your shipment. Our goal is always to send your order as quickly as possible without sacrificing quality. If your shipment needs to be expedited to meet a deadline or requires special handling, let us know and we will do our very best to accommodate your request.

Whenever possible, we will ship using the United States Postal System. All rates are based upon a uniform package for your size shipment, using the published USPS rates. 

Our goal is always to exceed your expectations and we all work diligently to achieve your trust and patronage. Thank you for your support of the J.N. “Ding” Darling National Wildlife Refuge on Sanibel Island, Florida. We hope you will stop by and say hello when you are on visiting our special island.